PaperThin currently has an opportunity for a senior, lead Technical Writer. We are looking for a bright, passionate individual with excellent writing skills, a demonstrated experience with web development technologies such as HTML, JavaScript, CSS, and XML, and strong desire to be part of a successful, fast growing team.
Primary Responsibilities: As the lead Technical Writer in the organization this person will:
- Help develop strategic direction for improving internal documentation processes
- Lead all aspects of creating, managing, editing and updating the product documentation for the company’s flagship product, CommonSpot Content Server. Write internal and external release notes, functional and technical documentation, architecture-level documentation, white papers, position papers, implementation guides, FAQs, troubleshooting guides, system maintenance documentation, etc.
- Work closely with our Support Services group to restructure and improve both our internal and external Knowledge Bases, creating, editing and managing technical articles. - Work closely with our pre-sales and sales teams to develop a knowledge repository of technical answers to RFP questions, and will assist in the development of high quality responses to technical RFPs
- Work closely with our Consulting Services team to develop, update and enhance product training materials and technical white-papers
- Work closely with our Marketing team updating technical content on our website, product brochures and other marketing vehicles
Requirements: - Bachelors degree in related field.
- At least three years of experience as Technical Writer for complex enterprise business applications.
- RoboHelp proficiency.
- Experience writing for users with diverse technical abilities, including developer (API level documentation), system administrators, business-oriented "power users" (with strong subject matter knowledge and high expectations), and casual end-users.
- Solid understanding of the software development process.
- Excellent written language skills and ability to write clear, concise and easy-to-understand documentation.
- Strong communication, organizational, and analytical skills.
- High degree of self-motivation and strong orientation toward teamwork.
- Effective at multi-tasking, working under tight deadlines and able to complete tasks with a minimum of supervision.
Company Information: PaperThin, Inc. is a profitable 30 person, privately held software vendor in Quincy Massachusetts. We recently have been named for the second year in a row, by KM World as one of the “100 Companies that Matter in Knowledge Management” and also are a two time recipient of the prestigious Deloitte and Touche Fast 50 ranking, which recognizes the fastest-growing technology companies in New England. CommonSpot Content server, our flagship product, was recently awarded KM World’s “Trendsetting Product of the year” award for both 2005 and 2006, and has been named a 2007 CODiE Awards Finalist by SIIA in the category of "Best Content Management Solution”
Since 1993, PaperThin has helped organizations of all sizes to significantly reduce the time and expense involved in creating, updating and managing Web content. CommonSpot Content Server powers over 200 Internet, intranet and extranet sites worldwide for organizations of all sizes including Boeing, Booz Allen Hamilton, Cornell University, Mayo Clinic, the National Park Service, Turner Sports, Stamford University, the United States Senate, the United Way, and Vanderbilt University.
For more information about PaperThin, Inc., and CommonSpot Content Server, please visit http://www.paperthin.com.
Job Location: This position is full a full time job at our Quincy, Massachusetts office. Candidates must reside in the Boston area. No resumes please from third party recruiters.
Qualified contacts should submit resume, cover letter and salary requirements to jobs@paperthin.com.
